Frequently Asked Questions

How do we Open an Account?

Opening an account with us is as easy as hanging the first ornament on your tree! 🎄 Here's what we need to get started:
 

1. A Certificate of Insurance – This ensures protection for both parties. If that's not possible, we can securely keep a credit card on file (don’t worry, it won’t be charged unless needed).
    

2. Payment Information – We accept credit cards, checks, cash, or purchase order numbers to make the process as smooth as freshly fallen snow.

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Do you sell your props?

• We usually don’t sell our props since they’re part of our curated collection. However, if you fall in love with a specific piece, let us know – we may be able to make your Christmas wish come true! ✨🎀

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Are you open Year-Round?

• Yes! Almost Christmas is open every day of the year because we believe in keeping the magic of Christmas alive, no matter the season. 🎅🎄 Please note that our business hours may vary during the off-season, so feel free to check in before visiting. 📅✨

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I don't see a specific item I need on your Website.

• Our website showcases many of our treasures, but not everything makes it online. 🎁 For the full sleigh of props and services, visit our warehouse – there’s always more magic to discover! 🏠✨

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Do you Decorate Houses?

• Absolutely! From cozy indoor displays to dazzling outdoor lights and even full event setups, we’re here to bring your holiday vision to life. Whether it’s your home, event space, or winter wonderland, we’ve got you covered. 🎄💡🎅

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What is the Minimum Rental Length?

• All our rentals are priced for a one-week period. This gives you ample time to enjoy the holiday magic without feeling rushed. 🕒🎁

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Can You Create Custom Props?

• Yes! If you have a unique vision or specific idea, we’d love to collaborate with you. Our team specializes in custom prop creation to make your event or set truly one of a kind. 🛠️🎅✨

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What Happens if a Prop is Damaged During My Rental?

• We understand accidents happen! 🎁 If a prop is damaged, we’ll assess the situation to determine repair or replacement costs. This is why we request insurance or a credit card on file for added peace of mind. 🛡️🎄

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Do You Deliver or Ship Props?

• Yes, we offer delivery services to ensure your props arrive safely and on time. 🎁 Shipping options may vary depending on the size and type of item, so feel free to contact us for details. 📦🎅

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How Far in Advance Should I Place a Rental Order?

• To ensure availability, especially during the holiday season, we recommend placing your order as early as possible. 🗓️🎄 However, we’ll do our best to accommodate any last-minute Christmas miracles! 🎁✨

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Do You Offer Set-Up and Tear-Down Services?

• Yes, our team can handle everything from set-up to tear-down, so you can sit back, relax, and enjoy the festive magic without lifting a finger! 🎄✨🎅